Privacy Policy

PRIVACY POLICY

We are aware of the importance of protecting your personal data, so we collect and process only your data that is necessary for our performance. We process personal data lawfully, clearly and fairly, for predetermined purposes and only to the extent necessary to achieve the purpose. When processing personal data, we strive to keep it accurate, secure, confidential, properly stored and protected. When processing your personal data, we comply with the General Personal Data Protection Regulation (hereinafter – GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as the requirements for processing personal data established by other legal acts.

The privacy policy also determines the privacy conditions for using the www.aiq.lt website. If you do not agree with the Privacy Policy, you have no right to use the Website.

GENERAL CONDITIONS

1.1. The purpose of this Privacy Policy is to inform you about how your personal data is collected and processed, to explain how long it is stored, to whom it is provided, what rights you have and where to apply for their implementation or other issues related to the processing of personal data.

1.2. Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 of the European Union (hereinafter – the Regulation), the Law on the Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating the protection of personal data.

1.3. The controller of your personal data, which determines the purposes and means of processing your personal data, is UAB “Entegra LT” (hereinafter – “Company” or “We”) (legal entity code: 304398519, registered office address: Radvilėnų pl. 17, Kaunas, telephone no. . +370 690 99779).

1.4. It is important that you read this Privacy Policy carefully, as the terms and conditions set out in this Privacy Policy apply to every time you purchase goods from our online shop (https://www.aiq.lt) or visit our website (https://www.entegra.lt). Please read the current version of this Privacy Policy regularly, as its content may change in the future.

1.5. Persons under the age of 14 cannot submit any of their personal data on our website. If you are a person who is younger than 14 years of age, before submitting your personal data on our website, you must obtain the written consent of your parents or other legal representatives (guardians, carers) regarding the processing of personal data.

1.6. Terms used in the privacy policy are understood as they are defined in the Regulation.

1.7. This Privacy Policy covers the following topics:

1.7.1. Purposes of the use of your personal data;

1.7.2. instances of transfer of personal data to third parties and the data transferred;

1.7.3. Retention period of your personal data;

1.7.4. marketing messages;

1.7.5. Your rights;

1.7.6. Use of cookies;

1.7.7. Processing of children’s personal data;

1.7.8. Changes to Privacy Policy;

1.7.9. ways to contact us.

1.8. The first time you visit our website, we will ask you to confirm that you accept the use of cookies in accordance with the terms and conditions set out in this Privacy Policy.

WAYS AND PURPOSES OF USING PERSONAL DATA

Ways of using the data	Purposes of data use
2.1. Your name, payer’s address, order details (date, goods ordered, bar/pin code, etc.), delivery address and contact details (your email address, phone number)
By contacting the phone number you provided at the time of placing your order, when you order the product and enter your details but do not make payment. We will retain the data from such communications for this purpose for a maximum period of 2 (two) years from the end of the communication with you.	This is necessary so that we can use the telephone number you have provided to contact you to help complete the payment process and to advise you on any queries you may have. In this way, we pursue our legitimate interest in providing a quality service that meets your expectations and ensures that you can buy the goods you need. You may object to this use of your data at any time by writing to us at or by speaking to a member of our staff.
Delivering the goods you have purchased to the payer and/or delivery address you have specified, preparing your order for collection at the place of issue and issuing an invoice. We will retain your data for this purpose for a maximum of 10 (ten) years from the date of the transaction.	This is necessary to enable us to fulfil our contractual obligations to you. We will not be able to dispatch or enable you to collect the goods you have ordered unless you provide your name, address and contact details.
By sending you information about our new products and services via email, SMS, Facebook and Gmail platforms or regular mail, by calling the phone number you provide, and by sending surveys to assess the quality of our services to the email, SMS or apps you provide. We will retain your data for this purpose for a maximum of 2 (two) years from the date of your consent or until you withdraw your consent.	This way we aim to keep you up-to-date and improve the quality of our services. We only provide this information with your consent.You may withdraw your consent to this use of your data at any time by writing to us or by using the cancellation link in a message sent to you by email or SMS, or during a conversation with a member of our staff.
By sending SMS, emails or notifications through our apps related to our services, such as order updates. We will retain your data for this purpose for a maximum period of 1 (one) year from the end of the communication with you.	This is necessary to enable us to fulfil our contractual obligations to you (so that you know when the goods you have ordered will be delivered).
Organising competitions. We will keep your data for this purpose for a maximum of 2 (two) years after the end of the competition and, in the case of prizes, for a maximum of 10 (ten) years after the prize has been handed over.	This is necessary for us to fulfil our contractual obligations to you; if we cannot use your data, you will not be able to enter and win the competition. In the case of winning prizes, we process personal data in order to comply with the legal requirements applicable to us.
To identify you when you place an order by telephone. We will retain the data of such communications for this purpose for a maximum period of 1 (one) year from the date of transmission of the order.	This is necessary for us to be able to process your order placed by phone.
On the prevention and detection of fraud. We will retain your data for this purpose for a maximum of 2 (two) years from the date of your last login to your account or for a maximum of 10 (ten) years from the date of completion of the transaction, whichever is the later date.	This is necessary to prevent and detect fraud in order to protect you and our websites.
2.2. Information about your interests, city of residence, gender and date of birth
To find out your real age. We will retain your data for this purpose for a maximum of 2 (two) years from the date you last logged into your account or the date of the last transaction, whichever is later.	This is necessary to ensure that only persons over the age of 14 use the services provided on our website.
By applying a customer segmentation strategy and providing you with personalised offers. We will retain your data for this purpose for a maximum of 2 (two) years from the date of your consent or until you withdraw your consent.	In this way, we aim to better serve your interests. With your consent, you will only be sent tailored direct marketing offers. You may withdraw your consent to this use of your data at any time by writing to or by using the withdrawal link in the email sent to you or during a conversation with a member of our staff.
By sending you surveys by email or by SMS to assess the quality of our services.	This is necessary to carry out surveys to assess the quality of services. This helps us improve the quality of our services. You can cancel the receipt of such surveys at any time by writing to or by clicking on the unsubscribe link in the email, or during a conversation with a member of our staff.
2.3. Your payment information
Accepting and returning money. We will keep your data for this purpose for a maximum of 10 (ten) years from the date of the surgery.	This is necessary to enable us to fulfil our contractual obligations to you.
On the prevention and detection of fraud. We will retain your data for this purpose for a maximum of 2 (two) years from the date on which you last logged in to your account at or for a maximum of 10 (ten) years from the date on which the transaction was completed, whichever is the later date.	This is necessary to prevent and detect fraud to protect you and our websites.
2.4. Your history of communication with us (information provided by you, for example, by telephone (a recording of a telephone conversation or a voice message left when you call our customer service line or when you receive a call from one of our employees) or by email, by remote consultation, by submitting a question via our website)
Providing services and assistance to ensure a uniform and good quality service and to protect our interests. We will retain the data from such communications for this purpose for a maximum period of 2 (two) years from the end of the communication.	This is necessary to enable us to fulfil our contractual obligations to you and to have evidence in the event of a dispute regarding the quality of our services and/or the performance of your contractual obligations. Also to provide you with the highest level of service.
When providing remote consultation support, we will process the personal data you provide (name, surname, email address, telephone number, content of correspondence, date, time, IP address, assessment provided) on the basis of your consent. If you do not agree with such processing of your personal data, please contact the Senukai.lt Customer Service Centre. We will retain your personal data for 2 years from the end of the communication, or until you withdraw your consent.	This way, we aim to answer your questions and provide you with quality service. You may withdraw your consent to such use of your data at any time by contacting us in writing via our contact form: https://www.aiq.lt/contact-us/.
By allowing you to ask a question via the website, we will process the personal data you provide (name, surname, email address, phone number, content of the question, date, time, IP address) on the basis of your consent. If you do not agree with such processing of your personal data, please contact the Senukai.lt Customer Service Centre. We will retain your personal data for 2 years from the end of the communication, or until you withdraw your consent.	This way, we aim to answer your questions and provide you with quality service. You may withdraw your consent to such use of your data at any time by contacting us in writing via our contact form: https://www.aiq.lt/contact-us/.
2.5. Purchase and action history (your purchases, items viewed, items saved in your basket and your actions when using email, website and apps)
We sell you the goods. We will retain your data for this purpose for a maximum period of 2 (two) years on from the date you last logged in to on the date of your account or the date of your last transaction, whichever is the later.	This is necessary to enable us to fulfil our contractual obligations to you (we only use your purchase history for this purpose).
Providing services and support, including handling refunds. We will retain your data for this purpose for a maximum period of 2 (two) years on from the date you last logged in to on the date of your account or the date of your last transaction, whichever is the later.	This is necessary to enable us to fulfil our contractual obligations to you (we only use your purchase history for this purpose).
By sending an email. emails about abandoned shopping baskets. We will retain your data for this purpose for a maximum of 90 (ninety) days from the date on which you last logged into your account or until you unsubscribe from such emails. Letters.	This is to remind you that an item has been left in your shopping basket. In this way, we pursue our legitimate interest in providing with a quality service that meets your expectations and ensures that you can buy the goods you need. At the bottom of every email, you will find unsubscribe and settings management functions.You can opt out of this use of your data at any time by contacting us in writing via the contact form: https://www.aiq.lt/contact-us/ or by using the opt-out link in the message sent to you by email or during a conversation with a member of our staff.
Providing personalised direct marketing offers and surveys to measure service quality. We will retain your data for this purpose for a maximum of 2 (two) years from the date of your consent or until you withdraw your consent.	In this way, we aim to meet your needs, reflect your interests and provide you with the highest level of service. At the bottom of each newsletter you will find unsubscribe and settings management functions.You can also withdraw your consent to this use of your data at any time by contacting us in writing via our contact form: https://www.aiq.lt/contact-us/ either by using the cancellation link in the email sent to you or during a conversation with one of our staff.
2.6. Information about your device (Information you provide to us when you browse our website or use our apps, including your Internet Protocol (IP) address and device identifier, type, screen resolution and (if you choose to share information with us) your location data, as well as information about how you use our website and apps)
To improve our apps and website, and to enable us to set default options for you. We will retain your data for this purpose for a maximum period of 2 (two) years on from the date of your last login to or the date of your last transaction (whichever is later).	This is to make your shopping experience as pleasant as possible.
To protect your website and apps. We will retain your data for this purpose for a maximum of 2 (two) years from the date of your last login to to your account or for a maximum of 10 (ten) years from the date of completion of the transaction, whichever is the later date.	This is necessary to prevent and detect fraud to protect you and our websites.
2.7. Information obtained when you connect via Google and Facebook
In order to make it easier for you to connect to our website and apps when you connect via Google and Facebook, we will receive login data from these service providers. We will retain your data for this purpose for a maximum of 2 (two) years from the date of your last login to to your account or the date of your last transaction, whichever is the later.	This will make it easier for you to use our online shop and buy the products you like.
2.8. Information processed by your use of our app
To make shopping in our online shop faster and more convenient, find Senukas stores faster and navigate better. For this purpose, we will process your personal data as set out above in this Privacy Policy, as well as information relating to the operation and use of the App. We will process your location data if you give us permission to do so. You can always revoke the permissions granted to the app to receive your personal data by using the app settings on your device or by deleting it. We will retain your data for this purpose for a maximum period of 2 (two) years from the date of your last login to or the date of your last transaction on (whichever is later).	This makes it easier for you to use our online shop.
2.9. Loyalty programme information
To enable you to participate in a loyalty programme. We will retain loyalty programme and other data for this purpose within the time limits set out in the rules of the specific loyalty programme at .	We want you to be able to take advantage of the benefits of loyalty programmes. Participating in a loyalty programme can help you buy goods at more attractive prices and take advantage of other loyalty programme benefits. For the purpose of the administration and performance of the loyalty programme , personal data are processed on the basis of the conclusion and performance of a contract with the participant.
2.10. Processing of your personal data on social media accounts
Communicating with you, organising competitions and games on our Facebook accounts. We will manage the social media account data you provide to us on our accounts, such as your account name, your account profile picture, the reactions (“likes”) you have expressed to the information you have posted, the comments you have left, and the content you have posted on our account (e.g., if you have shared photos or videos in comments). For the purpose of organising games and competitions, we will process your personal data as described in this Privacy Policy. The personal data that you provide when you take certain actions on social networks is processed and stored in accordance with the procedures and time limits established by the operators of the social networks, and we are not able to exercise any influence over it.	We will process the personal data you provide to on the basis of our legitimate interest in to inform you about news, to communicate with our followers and visitors to our social pages, to tailor the information we provide on the basis of statistical information, and to tailor our other account activities to the needs of our account visitors. You can exercise your right to object to the processing of your personal data on social networks in accordance with the procedures set out by the managers of the social networks.

2.11. We use your personal data for the purposes set out in this Privacy Policy and where necessary to comply with or defend legal claims. For this reason, we process your personal data on the basis of legitimate interest in order to protect and ensure our rights, your rights and the rights of others.

2.12. We may also process your personal data where it is necessary to comply with a legal obligation to which we are subject or to protect the vital interests of you or another natural person.

TRANSFER OF PERSONAL DATA TO THIRD PARTIES

3.1. We want to gain and maintain your trust, so we will only transfer your personal data where necessary.

3.2. We may transfer your personal data to the following categories of recipients:

3.2.1. We may transfer your personal data to our insurers and professional advisers for the purposes of risk management, professional advice or to assert, exercise or defend legal claims;

3.2.2. Financial transactions related to the purchase of goods on the website may be processed by our payment service providers. We only disclose the data of your financial transactions to our payment service providers to the extent necessary for the performance of the payment transactions, for the refund of money and for the processing of complaints;

3.2.3. We may transfer your personal data to other service providers for the provision of specific services, such as website hosting providers, courier services, server and server maintenance providers, email service providers, newsletter providers, survey providers, social media account administration, customer service centres, data protection officer providers.

3.3. We only use service providers who have put in place/undertake to put in place appropriate technical and organisational measures to ensure an adequate level of security of the processing of the data corresponding to the risk of violation of the rights or freedoms of natural persons whose data will be processed under the processing contract, and such processing complies with the requirements of the General Data Protection Regulation.

3.4. We may transfer your personal data not only in the above cases, but also in order to comply with our legal obligations, and where necessary to protect your interests or the interests of others. For direct marketing purposes, we may transfer personal data to our partners who provide us with marketing services with your consent.

3.5. The recipients referred to in this paragraph may also be established outside the Republic of Lithuania, the European Union or the European Economic Area. We will only transfer your personal data to third parties that comply with the requirements of the General Data Protection Regulation.

3.6. We use our social networking accounts to disseminate news and information, to organise games and competitions and to analyse certain statistical information. For more information about the processing of your personal data on social networks, please consult the privacy policy of the specific social network or platform.

3.7. Social network operators collect statistics about the actions of social network users (total number of views, “like” clicks, reactions to posts, video views, country and city, language, age, interests, behaviour, devices used, gender, etc.) and these statistics may be available to us. Facebook Ireland Ltd. is responsible for providing information about the processing, the terms of the joint data controller agreement, and the exercise of data subjects’ rights. You can find this information on the website of the relevant social network.

PERIOD OF STORAGE OF PERSONAL DATA

4.1. In all cases, we keep your personal data for no longer than is necessary to achieve the specific purposes. Detailed information about the retention periods of personal data can be found in the section of this Privacy Policy entitled “TYPES AND PURPOSES OF USE OF PERSONAL DATA”.

MARKETING MESSAGES

5.1. With your consent, we will provide you with marketing communications by email, SMS, phone calls to the telephone number you have provided to let you know about our news and to help you learn about and find our products, including surveys to assess the quality of our services.

5.2. You may opt-out of direct marketing communications from www.aiq.lt at any time. You can do this by contacting us via our contact form: https://www.aiq.lt/contact-us/ or by using the cancellation link in the message sent to you by email or during a conversation with a member of our staff;

5.3. If you opt out of direct marketing communications, we will update your personal data processing settings so that you are no longer sent direct marketing communications.

5.4. If you opt out of direct marketing communications, information about the services you have ordered (for example, the latest booking information) will continue to be provided to you.

YOUR RIGHTS

6.1. In this part of the Privacy Policy, we provide an overview of your rights under data protection legislation. Some rights cover many aspects, so this Privacy Policy only covers the main ones. We recommend that you read the relevant legislation and supervisory guidelines to know all the details about these rights.

6.2. You have the following rights in relation to the protection of personal data:

6.2.1. the right to obtain information about the processing of personal data;

6.2.2. the right to have access to your personal data that we hold;

6.2.3. the right to request the rectification of your personal data that we store;

6.2.4. the right to ask us to delete your personal data (“right to be forgotten”);

6.2.5. the right to restrict the processing of your personal data;

6.2.6. right to object to the processing of your personal data;

6.2.7. right to object to the processing of your personal data for direct marketing purposes;

6.2.8. right to data portability;

6.2.9. the right to withdraw consent to process your personal data;

6.2.10. the right to lodge a complaint with the supervisory authority.

6.3. If you wish to exercise your rights, or if you have any questions about the processing of your personal data or the exercise of your rights, please contact us via our contact form: https://www.aiq.lt/contact-us/.

6.4. The right to receive information about the processing of personal data. We provide information about the processing of your personal data at the time of data collection. You can also always find it in this Privacy Policy or by contacting us via our contact form: https://www.aiq.lt/contact-us/.

6.5. The right to access your personal data that we process. You have the right to obtain confirmation from us as to whether we are processing your personal data. When we process your personal data, you have the right to have access to the personal data we process and to information about the processing, such as the purposes of the processing of personal data, categories of personal data, recipients of personal data, etc. We will provide you with a copy of your personal data. You have the right to receive your personal data in a structured, commonly used and computer-readable format. However, you will not be able to exercise this right where it may adversely affect the rights and freedoms of others.

6.6. We have the right to refuse to provide the data we process about you if we establish the circumstances specified in the legislation under which personal data are not provided.

6.7. The right to request rectification of your personal data that we store. You have the right to have any inaccurate personal data corrected and, in accordance with the purposes of the processing, to have any incomplete personal data completed.

6.8. Right to erasure of your personal data. You can exercise this right when:

a). the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;

b). you withdraw your consent and there is no other legal basis for processing the data;

c). you do not consent to the processing of personal data for the purposes of our legitimate interest or that of a third party;

d). personal data is processed for direct marketing purposes,

e). personal data have been processed unlawfully;

f). the personal data must be erased in accordance with the legal requirements applicable to us.

Please note that in some cases you may not be able to exercise this right due to exceptions. These exceptions include cases where the processing of personal data is necessary to:

a). exercise freedom of expression and information

b). to comply with our legal obligations; or

c). bring, exercise or defend legal claims

6.9. Right to restrict the processing of your data. This right can be exercised in the following cases:

(a) where you contest the accuracy of personal data;
(b) where the processing of personal data is unlawful but you do not want it to be erased;
(c) where the personal data are no longer necessary for the purposes of our processing, but are requested by you for the establishment, exercise or defence of legal claims, or
(d) if you do not consent to processing on the basis of our legitimate interest or the legitimate interest of a third party, pending verification of the grounds for your objection. If we restrict the processing of personal data, we may continue to store your personal data, but we will not further process it, except:
(a) with your consent;
(b) making, pursuing and defending legal claims;
(c) to protect the rights of other natural or legal persons; or
(d) an overriding reason relating to the public interest.

6.10. Right to object to the processing of your personal data. You may exercise this right for any purpose for reasons relating to your particular situation, but only to the extent that we use the data for our legitimate interests or the legitimate interests of a third party. If you object, we will no longer process the personal data unless we can demonstrate that the processing is for compelling legitimate grounds which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims and/or legitimate expectations.

6.11. Right to object to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you do not agree, we will no longer process your personal data for this purpose.

6.12. Right to data portability. You will be able to exercise this right in cases where we process your personal data by automated means (computers, etc.) and the legal basis for the processing of personal data is:

6.12.1. your consent, or

6.12.2. the performance of the Contract or actions taken at your request prior to the conclusion of the Contract.

6.13. Right to withdraw consent to the processing of your personal data . Where the legal basis for processing your personal data is consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of the processing prior to withdrawal.

6.14. Right to lodge a complaint with a supervisory authority. If you believe that we are violating the legislation on the protection of personal data by processing your personal data, you have the right to lodge a complaint with the State Data Protection Inspectorate, whose registered office is located at L. Sapiegos g. 17, LT-10312 Vilnius, www.vdai.lrv.lt. In all cases, please contact us before making a complaint so that we can find a suitable solution together.

USE OF COOKIES

7.1. Our website, like many others, also uses cookies. These are small data files that are saved on your computer and help us deliver content faster and more reliably. When you visit or use our websites, or use our services, tools or messaging channels, we or our authorised service providers may use cookies to help us serve you better, faster and more reliably, including for advertising purposes. Our website uses the following main cookies:

a) performance enhancing (session) cookies. They are designed to improve the performance of the website and collect general (anonymous) information about the use of the website;
b) analytical (tracking cookies from Google Analytics). These cookies allow us to identify and count visitors to the website and to track how visitors move around the website as they use it. This helps to improve the performance of the website, for example by ensuring that users can easily find what they are looking for. The processing of data collected by these cookies is based on consent;
c) Functional cookies. These cookies are used to recognise visitors to the website when they return to the website. This allows you to provide tailored content on social networks, and to remember information relevant to your customers. The basis for the processing of the data collected by these cookies is customer consent.

7.2. Generally, cookies do not store any information that can directly identify a user, but the personal information we process about you may be linked to your use of a computer or other device, including your browsing of websites, and to other information obtained and stored by means of cookies.

7.3. Three ways to manage your cookies:

7.3.1. We use Google Analytics to help us analyse how visitors use our website. You can read Google’s privacy policy in more detail on this website: https://policies.google.com/privacy?hl=lt.

For more information on how to access, manage or delete the information associated with your Google Account, please see “Clarity and Choice”, link: https://policies.google.com/privacy#infochoices.

We allow these General Data Protection Regulation (GDPR) compliant businesses to use cookies or similar technologies to provide advertising and research services.

We use Google Analytics on our website to understand how visitors use the content of our website. If you do not want your browser to use Analytics, you can install the Google Analytics Opt-out Browser Extension, downloadable from here: https://tools.google.com/dlpage/gaoptout. To learn more about Google Analytics and privacy, please visit this website: https://policies.google.com/technologies/ads.

We use the Google Partners advertising system for our direct marketing activities. This allows us to provide relevant offers to our website visitors. You can change these settings at this link: https://adssettings.google.com/authenticated. To learn more about Google advertising and its privacy policy, please visit this website: https://policies.google.com/technologies/ads.

As part of our direct marketing activities, we may use Facebook’s advertising platform to help us identify the needs of our customers based on information collected by cookies. To learn more about Facebook’s privacy policy, please visit this website: https://www.facebook.com/about/privacy/. You can also change your advertising settings on the Facebook platform at: https://www.facebook.com/about/ads/#568137493302217.

7.3.2. Many web browsers allow users to cancel or remove cookies and their history. These actions vary depending on the browser and the version of the browser in question. You can access up-to-date information on how to block or remove cookies yourself on the providers’ own websites, such asChrome,Firefox,Microsoft EdgeandSafari.

Please note that if you remove or disable cookies beforehand, you may not be able to fully use our website and certain features.

7.4. Third party websites

7.4.1. We may work with third parties (commonly referred to as service providers) who have the ability, with our permission, to place third-party cookies on our websites or on the sites and tools that provide our services. These service providers help us serve you better, faster and more reliably.

7.4.2. Please note that third-party cookies are subject to the privacy policy of the third party and we do not accept any responsibility for the privacy practices of third-party cookies.

CHANGES TO THE PRIVACY POLICY

8.1. We may change this Privacy Policy from time to time to reflect how we process your personal data.

8.2. If we make significant changes, we will notify you on the website or by other appropriate means of communication, such as email, so that you can review these changes before continuing to use our website.

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