Terms and Conditions

TERMS AND CONDITIONS

GENERAL PROVISIONS

1.1. These purchase rules (hereinafter – the “Rules”), together with the documents specified in these rules, are intended to provide information about UAB “Entegra LT” (hereinafter – the “Seller”) and to provide information to persons purchasing goods (hereinafter – the “Products”) on the online in the store (hereinafter – the “Buyer”), the conditions of sale of the Goods sold in this online store.

1.2. These Rules apply to the conclusion of any contract between the Seller and the Buyer for the sale of Goods (“Contract”). Before placing an order for any Products in the Online Store, please read these Terms carefully and make sure you understand them properly. Please note that before completing the order, the Buyer must agree to these Rules and the Privacy Policy, and if he refuses to do so, the completion of the order and the ordering of the Product are not possible.

1.3. We also inform you that these Rules may be changed in accordance with the procedure set forth in Section 6. Every time you order Goods, we recommend reviewing the Rules so that the Buyer is sure that he fully understands the conditions under which the order will be made in a specific case. These Rules were last updated in 2023. August 21

SELLER INFORMATION

2.1. These Rules apply to the purchase of Goods at https://www.aiq.lt The seller is UAB “Entegra LT”, a Lithuanian company duly registered and operating in the Republic of Lithuania, legal entity code 304398519, registered office address Radvilėnų pl. 17, Kaunas. Data about the Seller are collected and stored in the Register of Legal Entities, the registry manager is the State Company Register Center. The VAT payer code of the seller is LT 100010466611.

2.2. More information about the Seller can be found in the “About Us” section.

2.3. The seller’s contact information can be found in the “Contacts” section.

GOODS

3.1. The shades of the goods received by the Buyer and the Goods presented in the Online Store may differ slightly, as the color resolution depends on the Buyer’s individual device characteristics. Also, the images of the Goods presented in the Online Store may show additional accessories or components of the Goods, which are not part of the sold Product package (the Product package is indicated in the “Product information” section of the Product advertisement). The product is considered to be in accordance with the offer provided, if it corresponds to the example, model and / or description provided in the online store.

3.2. The product’s transport packaging may differ from the one shown in the images in the online store. Changing the packaging of the Product, in order to ensure proper and safe transportation of the Product, does not change the Product and/or its characteristics and/or functions specified in the online store.

3.3. Unless expressly stated otherwise, all Products listed in the Online Store are available. In the event that the ordered Product is no longer available, the Buyer is immediately informed about this by e-mail or other means (call and/or SMS). In this case, the Seller offers the Buyer a possible way to solve the problem (for example: refund, additional time to deliver the Product, delivery of a similar product, etc.). If the Buyer does not agree with any of the Seller’s offers, the execution of the Product order is terminated.

3.4. The Seller has the right to set the minimum and/or maximum order quantity of the Product for certain products during one order.

3.5. During the Seller’s special offers, offering to purchase a Product and receive another Product for a minimal fee or for free, the Product purchased for a minimal fee or received for free is considered a gift (“Gift”), and the Products together are considered a set of Products. The gift is sold for a minimal fee or free of charge only with the purchase of a special offer Merchandise Bundle.

PROCESSING OF PERSONAL DATA

4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. Given that the Privacy Policy contains important provisions of the Rules, it is recommended that the Buyer read them carefully and make sure that all provisions of the Privacy Policy are understandable and acceptable to him.

CONCLUSION OF PURCHASE SALE AGREEMENT

5.1. In this online store, Buyers can purchase Goods:

a) persons who have already reached the age of 18 (eighteen);

b) persons who are between 14 (fourteen) and 18 (eighteen) years old, if they have received the consent of their parents or guardians, except for those cases where they dispose of personal funds;

c) legal entities.

5.2. By approving these Rules, the Person confirms that he has the right to purchase Goods in this online store.

5.3. The procedure for ordering Goods set by the Seller gives the Buyer the opportunity to check and correct errors before placing the final order. It is recommended that the Buyer carefully read and check the order placed at each stage of placing the order.

5.4. The contract between the Buyer and the Seller is considered concluded from the moment, who has created a Shopping Cart in the online store, specified the Buyer’s name, surname (in Latin letters) and delivery address, exact postal code, selected the payment method and familiarized himself with these Rules, clicks the button “Confirm” or “Order with obligation to pay” or “Order”. If the order is not paid, the contract is considered not concluded.

5.5. After the buyer submits and pays for the order, an e-mail is sent to him confirming the receipt of the order.

5.6. After preparing the order, the Seller confirms the order by sending the Buyer an e-mail confirming that the Goods have been sent to the Buyer or are ready for pickup in the store (depending on which method of delivery of the Goods was chosen).

5.7. Each Contract (order) concluded between the Buyer and the Seller is registered and stored in the online store database.

5.8. By concluding the Agreement, the Buyer agrees that an electronic VAT invoice of the order with purchase data will be sent to the e-mail address specified at the time of purchase. The invoice is sent by e-mail. by post on working days no later than within 6 (six) working days from the moment when the Buyer collects the Goods or the Seller hands over the Goods to the courier (if the Goods are delivered to the Buyer using courier services). It should be noted that the VAT invoice is issued on the date of the delivery of the Goods to the courier or the day of the collection/acceptance of the Goods (depending on which method of delivery of the Goods was chosen and which of the Seller’s suppliers supplies the Goods in a particular case).

5.9. In the event that the Seller does not have the opportunity to sell the Product, for example, because the Product is not in stock, because the Product is no longer for sale, or because of an error related to the price displayed in the online store, as specified in Clause 9.5 of these Rules, the Seller will inform the Buyer electronically by mail or other means and the order will not be executed or executed on other terms. In the event that the Buyer has already paid for the Product, and does not agree to wait for the product within the term specified by the Seller, the Seller will return the paid amounts within 14 (fourteen) calendar days.

RIGHT TO CHANGE THE RULES

6.1. Seller reserves the right to modify these Terms, including but not limited to:

a) changing the terms of payment;

b) amendments to applicable legislation.

6.2. Each time the Goods are ordered, for the purpose of concluding the Agreement between the Seller and the Buyer, the version of the Rules valid at that time shall apply.

6.3. Each time the Rules change, based on this Clause 6 of the Rules, the date of change will be indicated in Clause 1.3 of these Rules.

CANCELLATION AND REFUNDS

7.1. The buyer has the right, without giving a reason, to withdraw from the Agreement within the period specified in Clause 7.3 of these Rules. This provision means that if the Buyer changes his mind during the mentioned period or decides to refuse the Goods for other reasons, he has the right to notify the Seller of his decision, refuse the Agreement, return the Goods to the Seller and recover the money paid. The costs of returning the goods and the Gift must be borne by the Buyer.

7.2. The above-mentioned right to withdraw from the Agreement and return goods does not apply to Agreements regarding:

a) for Goods manufactured according to the Buyer’s special instructions, which are not pre-manufactured and which are manufactured taking into account the Buyer’s personal choice or instruction, or for Goods that are clearly adapted to the Buyer’s personal needs;

b) packaged Goods that have been unpacked after delivery. Also which are unsuitable for return due to health protection or hygiene reasons;

c) Goods which, due to their nature, are inseparably mixed with other items after delivery;

(d) packaged video or audio recordings or packaged software that has been unpacked after delivery;

7.3. The buyer’s right to withdraw from the Agreement and return the goods begins on the date of conclusion of the Agreement, as defined in Part 5 of the Rules. The Buyer has the right within 14 (fourteen) calendar days from the delivery of the Product to him to withdraw from the Agreement, return the Product to the Seller and recover the money paid for it.

7.4. If the Buyer wishes to cancel the Agreement, he must send a clear message to the Seller via the contact form: https://www.aiq.lt/susisiekite-su-mumis, which would state the decision to cancel the Agreement. Upon receiving the Buyer’s notification, the Seller immediately evaluates the information and sends a confirmation of receipt of the notification.

7.5. Goods are returned by sending them to UAB “Entegra LT” headquarters (the address is specified in the contact section), taking into account the exceptions provided in the “Goods return” and “Warranty service” sections.

7.6. After receiving the Goods and assessing their quality, the Seller shall return the money for the Goods no later than within 14 (fourteen) days from the receipt of the written notice of withdrawal from the Agreement, taking into account the provisions of Clause 7.13 of the Rules. All money paid for the Product, including delivery costs, will be returned to the Buyer who canceled the Agreement. If only part of the Goods is returned, shipping costs are not refunded.

7.7.Law to return the Goods The Buyer can use it only if the deadline set for the return of the Goods has not been missed and if it will be possible to return the Goods to their original condition and sell them at full or discounted price.

7.8. The returned Product must be undamaged, without losing its commercial appearance (labels, protective film, etc. intact), and it must also be unused. All returned Goods must be with the original labels, protective bags and the same accessories with which they were sold. The returned Product must be in its original packaging (with instructions and warranty card, if they were delivered with the Product) of the same composition as the one purchased by the Buyer. Gifts received for the Product must be returned at the same time.

7.9. The Buyer is responsible for the decrease in the value of the Product (including, but not limited to, the cases specified in p. 7.8 of the Rules) caused by actions that are not necessary to determine the nature, characteristics and operation of the Product. I.e. The Seller has the right to unilaterally reduce the amount returned to the Buyer, in proportion to the aforementioned decrease in the value of the Product.

7.10. When returning, it is necessary to submit a VAT invoice (its number) or, in the event that a VAT invoice is not issued, another document confirming the purchase of the Product from the Seller, the order number.

7.11. If the Buyer returns the Goods in accordance with this section 7 due to defects in the quality of the Goods, the Seller undertakes to fully refund to the Buyer the price paid for the defective Goods and to reimburse the delivery costs, taking into account clause 7.6. provisions regarding the return of part of the Goods.

7.12. The seller transfers the refunded amounts to the bank account indicated by the buyer in any bank operating in the Republic of Lithuania.

7.13. The Seller has the right not to return the amounts paid to the Buyer until the Goods are returned to the Seller and checked for compliance with Clauses 7.7 and 7.8 of the Rules.

7.14. In the event that the Goods were delivered to the Buyer, after the cancellation of the Agreement:

a) The Buyer must immediately return the Goods to the Seller;

b) except for cases related to defective Goods, as stipulated in Clause 7.11, the Buyer will be responsible for covering the costs of returning the Goods to the Seller;

c) The Buyer has the obligation to properly store the Goods until they are returned to the Seller.

7.15. In all cases, the Buyer will have the rights arising from the sale of poor-quality Goods, which are provided for by the legal acts of the Republic of Lithuania. The return rules specified in this 7 or other parts of the Rules do not affect the existence of these rights.

DELIVERY

8.1. The amount of delivered Products must not be less than the minimum amount of the Shopping Cart, if provided, the current amount of which is given in the “Delivery and collection of products” section.

8.2. At the Buyer’s choice, the Goods are delivered by a transport company at the Buyer’s expense. In individual cases specified by the Seller, the Goods are delivered at the Seller’s expense.

8.3. By selecting the home delivery service during the order, the buyer undertakes to indicate the exact place of delivery of the goods. The exact delivery price depends on the weight and price of the ordered Goods. Current delivery costs are listed in the “Delivery and collection of goods” section.

8.4. Goods unloading and delivery services are ordered separately before payment for the Goods. The Buyer pays for the unloading and delivery of the goods. In individual cases indicated by the Seller, the Seller pays for the unloading and delivery of the Goods. The current rates for unloading and delivery services are listed in the “Delivery and collection of goods” section.

8.5. The Buyer’s order shall be fulfilled by the scheduled delivery date specified in the dispatch notice referred to in Clause 5.6, except in the event of events beyond the Seller’s control (as defined in Section 17 of these Rules).

8.6. Normally, the Goods are delivered to the address specified by the Buyer, in the terms specified in the “Delivery and collection of goods” section. The Seller does not guarantee that the Goods will be delivered within the term specified in this point in all cases, especially if the ordered Goods are not in the Seller’s warehouses. The goods are delivered throughout the territory of the Republic of Lithuania, including the Curonian Spit (additional charge applies).

8.7. Delivery is considered completed when the Goods are delivered to the address specified by the Buyer.

8.8. Ownership of the Product passes to the Buyer from the moment the courier hands over the Goods to the Buyer.

8.9. During the delivery of the package, the Buyer or, depending on the case, the Buyer’s representative must check the condition of the package of the package together with the representative of the transport company, in accordance with the rules of the organization (s) providing courier services, specified in the section “Product return” and “Warranty service”.

8.10. If a violation of the package of the shipment is detected, the Buyer or, depending on the case, the Buyer’s representative has the right not to accept the shipment. In this case, the representative of the organization providing courier services, together with the Buyer or, depending on the case, the Buyer’s representative, fills out a special package inspection report, which indicates the violations found.

8.11. For the buyer or, taking into account at after the Buyer’s representative has accepted the shipment and signed the data logger or paper delivery confirmation provided by the representative of the organization providing courier services without comments, it is considered that the Goods have been delivered in an undamaged package, the additional services specified in the data logger or the paper delivery confirmation have been properly performed, unless the contrary is proven.

8.12. Upon delivery and delivery of the Goods to the address specified by the Buyer, the Goods are deemed to have been delivered to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or any other person who accepted the Goods at the specified address. If the Goods are not delivered on the scheduled day of delivery of the Goods, the Buyer shall inform the Seller immediately, but no later than the next day after the scheduled day of delivery of the Goods.

8.13. If the Goods will not be accepted by the Buyer, the Buyer must specify the data of the person who will accept the Goods when filling in the delivery information of the order.

8.14. When accepting the Goods, it is necessary to present a valid identity document in order to properly identify the Buyer. If the Buyer cannot accept the Goods himself, and the Goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the Goods to the wrong person.

8.15. The Buyer must check the packaging, quantity, quality, assortment, completeness and completeness of the Goods within 14 (fourteen) calendar days from the moment of delivery of the Goods. If the Buyer does not fulfill this obligation within the specified period and does not make any claims to the Seller, it is considered that the packaging of the Goods is suitable, and the quantity, quality, assortment, completeness and assembly comply with the terms of the Agreement.

PRICE OF GOODS AND DELIVERY COSTS

9.1. The prices of the products will be as indicated in the online store. The Seller uses all reasonable efforts to ensure that the prices of the Goods are correct at the time the Buyer places the order. If the Seller notices that there are inaccuracies in the prices of the Goods, Clause 9.5 of these Rules shall apply.

9.2. Product prices may change, but such changes will not affect already concluded Agreements.

9.3. The prices of goods are presented including VAT (where applicable) at the rate applicable at a specific time in the Republic of Lithuania. In the event that the amount of VAT changes during the period from the day of the order to the day of delivery, the price may change, taking into account the change in the amount of VAT, except in cases where the Buyer has paid for the Goods in full before the change in the amount of VAT takes effect. The Seller informs the Buyer in writing about such a price change and gives the Buyer the opportunity to purchase the Product at a price adjusted for the changed amount of VAT or to cancel the order. The order is not executed until the Buyer’s response is received. In the event that it is not possible to contact the Buyer through the contacts specified by him, it is considered that the order is canceled and the Buyer is informed about this in writing.

9.4. Product prices do not include shipping costs. The amount of delivery costs specified in the online store may change. Current delivery costs are listed in the “Delivery and collection of goods” section.

9.5. Given that the Seller’s online store offers a wide range of Products, despite all the reasonable efforts of the Seller, there remains the possibility that some of the Products may be listed at incorrect prices. In the event that the Seller determines that the price of the Goods presented is incorrect, the Seller shall inform the Buyer of this in writing and give the Buyer the opportunity to purchase the Goods at the correct price or cancel the order. The order is not executed until the Buyer’s response is received. In the event that the Buyer cannot be reached through the contacts specified by him, it is considered that the order has been canceled and the Buyer is informed of this in writing. It should be noted that if the price error is obvious and the Buyer could reasonably recognize such an incorrect pricing, the Seller is not obligated to sell the Goods to the Buyer at an incorrect (lower) price.

PAYMENT

10.1. The Buyer can pay for the Goods:

a) using online banking;

b) after using Paysera services;

c) payment (credit or debit) card;

d) by bank transfer.

10.2. Legal entities are also given the opportunity to pay by bank transfer to the Seller’s account specified in the preliminary VAT invoice sent to the Buyer, indicating the order number given to the Buyer in the payment destination.

10.3. If the buyer chooses 10.1. For the payment method specified in point a), the Buyer must confirm the payment order in the Buyer’s bank no later than 24 (twenty-four) hours after clicking the “Order” button. If the payment order is not confirmed within this period, the Seller has the right to consider that the Buyer has refused to conclude the Agreement and cancel the order.

10.4. The Goods selected by the Buyer are reserved in the Seller’s system and the Seller starts executing the order when the Seller receives the Buyer’s order for the selected Goods.

BUYER’S OBLIGATIONS

11.1. The buyer undertakes to provide only correct and complete data in the registration form. If the data specified in the registration form changes, the Buyer must update it immediately.

11.2. The buyer undertakes to use the online store honestly and correctly, not to harm its work or stable operation. If the Buyer does not comply with this obligation, the Seller has the right to limit, suspend (terminate) the Buyer’s ability to use the online store without prior warning and is not responsible for any related losses of the Buyer.

11.3. The Buyer must pay for the ordered Goods and accept them in accordance with the procedure established by these Rules.

11.4. Notwithstanding the obligations stipulated in other clauses of the Rules, the Buyer undertakes, before starting to use the Product (including its assembly, installation, etc.), to inspect it and make sure that the Product received is the one that the Buyer ordered.

11.5. The buyer must comply with other requirements established in these Rules and legal acts of the Republic of Lithuania.

MANUFACTURER’S WARRANTY

12.1. Some of the Goods sold by the Seller are covered by a manufacturer’s warranty. Information about it and the applicable conditions are provided in the description of the Goods.

12.2. The manufacturer’s warranty supplements the Buyer’s rights in relation to defective Goods.

WARRANTY CONDITIONS

13.1. The warranty is intended for devices purchased by UAB “Entegra LT”. The warranty comes into effect from the date of sale/handover of the Product, unless otherwise stipulated in the Agreement.

13.2. The main features of each product sold by the Seller and the warranty period are indicated in the product description in the online store www.aiq.lt.

13.3. Goods warranty service is performed by UAB “Entegra LT” Warranty Service Department.

13.4. The warranty may not apply if the warranty conditions listed below and/or the instructions for use of the device are violated.

13.5. Warranty obligations are terminated in the following cases:

a) in the event of malfunctions due to natural disasters (lightning, flood, earthquake, fires), inappropriate operating conditions, user intent or negligence;

b) in the event of malfunctions due to illegal, inappropriate voltage sources, electrical network malfunctions;

c) damage caused by foreign objects entering the interior of the device, sand, liquid (corrosion, oxidation), food, insects, etc.; not following the rules of use of the device provided in the device manual;

d) damages that occurred after the purchase when the device was dropped, bumped, or during the transportation of the device, when the device is transported by the customer himself;

e) malfunctions were repaired by a service employee/person not authorized by the manufacturer.

f) Violations caused by improper qualification of Product installers.

13.6. Warranty obligations do not apply in the following cases:

a) the device was deliberately damaged, dismantled;

b) the device is broken due to the installation of illegal programs, decommissioning;

c) if the malfunction or abnormal functioning of the product is caused by the operation of virus programs;

d) if the failure occurred using consumables, accessories that are not recommended by the manufacturer;

e) the device was used in violation of the instructions for use and the rules of the warranty card.

13.7. Devices and Goods prohibited:

a) build in direct sunlight, close to a heat source or devices emitting magnetic radiation;

b) remove covers or otherwise disassemble the device;

c) placing heavy objects on the device;

d) use alcohol or other chemical solvents for cleaning.

13.8. If the fault of the purchased product is detected, please deliver the product to UAB “Entegra LT” headquarters.

13.9. When an item of inadequate quality or its included part is replaced within the specified warranty period, the new item or included part is subject to an extended warranty period.

SELLER’S OBLIGATIONS

14.1. The seller undertakes:

a) make efforts to enable the Buyer to properly use the services provided by the online store;

b) respect the Buyer’s privacy, process the Buyer’s personal data only in accordance with the procedure established by these Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.

14.2. The seller undertakes to comply with all requirements assumed in these Rules.

PRODUCT QUALITY

15.1. The seller guarantees the quality of the Goods (statutory quality guarantee). The Seller provides a quality guarantee valid for a certain period of time for different types of Goods, the specific term and other conditions of which are indicated in the descriptions of such Goods.

15.2. Defects in the goods are eliminated, defective goods are replaced, returned in accordance with the procedure established in these Rules and taking into account the requirements of the applicable legal acts of the Republic of Lithuania.

15.3. The buyer who wants to file a complaint about low-quality or incompletely assembled Goods can do so via the contact form: https://www.aiq.lt/susisiekite-su-mumis.

15.4. When submitting a complaint, the Buyer must submit the VAT invoice (its number) for the purchase of the Product or another document confirming the purchase and sale of the Product from the Seller.